|Billing terms and conditions||17 May 2017|
|General Terms and Conditions of Purchase||17 May 2017|
|Sustainability statement||17 May 2017|
We select suppliers on their sustainability criteria and they are requested to sign a sustainability statement. In doing so, we not only pay attention to the supplier’s sustainability policy, but also to the environmental and social aspects involved in the development of the products and services.
De Volksbank uses a centrally adopted procurement policy as a basis to interact with some 6,000 active suppliers.
We provide equal opportunities for suppliers. We select the supplier that best suits our needs and requirements, and, seen in that perspective, at the lowest cost. All purchase agreements are based on de Volksbank’s general purchasing conditions. Moreover, we expect our suppliers to sign our sustainability statement, containing our conditions related to Corporate Responsibility. The declaration is based on the Universal Declaration of Human Rights, the OECD Guidelines, the UN Global Compact and the core conventions of the International Labour Organization (ILO). Besides endorsing these international guidelines, we ask suppliers to meet the following four basic conditions:
The aim of collaboration is the continuous improvement of products from a Corporate Responsibility perspective.
We regularly engage in dialogue with our key suppliers at which time we discuss the status and progress of the relationship. These meetings typically take place once to four times a year. For these suppliers we establish a Service Level Agreement (SLA), in which we describe what requirements the services provided must comply with. The SLA also contains sustainability aspects, such as ISO 14001 certification.
In meetings with the supplier, we discuss the progress on the SLA and the progress in the area of sustainability. If the performance proves to be insufficient, opportunities for improvement are discussed and an improvement programme will be implemented. If the results do not meet the predetermined requirements, and if any recent changes on the part of the supplier do not correct this, de Volksbank will, in consultation with the supplier, decide in what way and how soon they will implement corrections or terminate the collaboration.